Terms of Service

This Agreement is between YOU and Grizzly Pine Software LLC ("Service Provider"), a Wyoming Limited Liability Company.

Grizzly Pine Software provides services using intellectual property owned by Brass Buffalo Holdings LLC ("IP Holder"). All intellectual property rights in and to the software, parking maps, algorithms, and related technology remain the exclusive property of Brass Buffalo Holdings. Grizzly Pine Software has obtained a license from Brass Buffalo Holdings to use such IP in providing the Services.

For purposes of contractual obligations, dispute resolution, liability limitations, and indemnification, you agree solely with Grizzly Pine Software, not Brass Buffalo Holdings. Brass Buffalo Holdings is not a party to this Agreement.

You acknowledge that gate codes, access credentials, and parking map data are confidential. You agree to:

• Not share access credentials with unauthorized personnel
• Report suspected credential compromises immediately
• Implement reasonable security measures for any stored credentials
• Be responsible for all activity originating from your authorized users

You agree not to collect, store, or transmit customer personally identifiable information in the Services beyond gate codes necessary for delivery operations. Specifically prohibited:

• Residential street addresses beyond what is required for route navigation within the Services
• Customer names, phone numbers, or email addresses
• Account credentials or payment information for end customers
• Any identifying information not strictly required for delivery completion, or any inappropriate content

Specific delivery instructions (for example, "leave at front door") are permitted. Customer-identifying information and inappropriate content are not.

Grizzly Pine Software reserves the right to monitor access patterns, review historical location data and access timestamps, and flag drivers accessing gate codes or related location data on non-scheduled driving days within the area of a gate code or address. Flagged activity will be immediately escalated to administrators and the relevant Delivery Service Partner (DSP) for investigation, potential adverse action, and/or legal action.

Fleet Logistics USA may include fleet operations features such as wave schedules, operational broadcasts, direct messages between a driver and dispatch, structured HR requests (for example sick call-outs and time-off requests), hours and attendance records used for scheduling and call-in eligibility, and leadership-only workforce documentation (such as reprimands, performance improvement plans, and fleet tracking files). These features are provided for legitimate DSP operations, not as a public forum or social network.

• Broadcasts and reminders: Your DSP leadership may send schedule updates, wave announcements, and operational reminders through the Services. Broadcasts are one-way from leadership to drivers; drivers acknowledge receipt where required but do not reply on a broadcast thread.
• Direct messaging: Drivers may send one-to-one messages to dispatch or leadership through the Services. Messages are logged. There is no driver-to-driver or group chat room in Fleet Logistics USA.
• HR requests: Sick call-outs, absences, and time-off requests are submitted through structured forms in the app, reviewed by your DSP leadership, and are not a substitute for any employer policies or legally required notice procedures your DSP may maintain outside the Services.
• Workforce documentation: DSP leadership may create and store HR-related records (including reprimands, PIPs, and people files) within the Services. Leadership controls access. Drivers may be shown their own records where required by law or DSP policy.
• Hours and call-in eligibility: The Services may track hours worked, attendance, wave confirmations, read receipts, and call-in status to support safe scheduling and operational coverage, including rules such as call-in eligibility based on hours worked in a rolling period.
• DSP employer responsibility: If you are fleet leadership or an authorized DSP administrator, you represent that you have authority to submit driver and workforce information and that your DSP complies with applicable employment, privacy, and recordkeeping laws for data you enter about others.

Fleet Logistics USA does not provide open group chat, driver-to-driver messaging, or social networking features. Attempts to misuse one-to-one messaging, broadcasts, or HR tools to harass others, share credentials, or circumvent these limits may result in suspension, DSP notification, and other remedies under this Agreement.

If we determine that you have abused the Services through misuse, unauthorized access, collection of customer PII, inappropriate content, or other violations of this Agreement:

• Your account may be immediately suspended or denied approval pending investigation
• Your DSP employer will be notified of findings
• Adverse action may be taken by your employer, Grizzly Pine Software, or both
• Legal action may be pursued for violations of applicable law

Grizzly Pine Software will cooperate fully with law enforcement investigations tied to criminal activity involving misuse of the Services. We will preserve and provide user data, access logs, and activity records in accordance with valid legal process, including subpoenas, court orders, and warrants.

We may suspend or terminate your access immediately if you breach any provision of this Agreement, engage in fraudulent or malicious activity, fail to pay applicable fees (if any), or request deletion or closure of your account.

You may cancel your account at any time via account settings or by contacting us at grizzlypinesaas@proton.me.

Upon termination:

• All licenses granted herein cease
• You must delete any downloaded copies of the Services
• Sections on intellectual property, liability, indemnification, governing law, and general provisions survive

This Agreement is governed by the laws of the State of Wyoming, USA, without regard to conflict of law principles.

Except for disputes that qualify for small claims court, any dispute, controversy, or claim arising out of or relating to this Agreement or the Services shall be resolved through binding arbitration administered by the American Arbitration Association (AAA) under its Commercial Arbitration Rules. The seat of arbitration shall be Laramie County, Wyoming, or remote via video conference at the Service Provider's discretion. Judgment on the award may be entered in any court of competent jurisdiction. This arbitration agreement is governed by the Federal Arbitration Act.

To the extent permitted by law, disputes shall be resolved individually, not through class action proceedings, whether in arbitration or in court.

If arbitration is determined unenforceable, venue shall be in the state or federal courts of Laramie County, Wyoming, or in the court of equivalent jurisdiction if Wyoming venue is unavailable.

You agree to comply with all applicable export control and sanctions laws. You may not use the Services if you are located in, or are a national of, any country subject to U.S. embargo or sanctions.

The Services are only approved for use within the United States. We do not offer, authorize, or endorse use outside U.S. territory. Violation of this restriction may result in account suspension or termination. We will comply with applicable laws to address foreign influence, platform abuse, data breaches, and other security threats.

If any provision of this Agreement is found unenforceable, the remaining provisions remain in full force and effect.

This Agreement constitutes the entire agreement between you and Grizzly Pine Software regarding the Services and supersedes all prior oral or written agreements on the same subject.